OOFOS OOriginal Slide Sandal

Shipping Policy

We want to get your Nuittape order to you as quickly and smoothly as possible! Here is everything you need to know about how we handle your delivery.

How long will it take? First, our team takes about 1 to 2 business days (Monday through Friday) to carefully prepare and pack your order. Once it’s ready and handed over to our delivery partners, the shipping journey usually takes another 7 to 10 business days. Overall, you can expect your package to arrive at your doorstep within approximately 8 to 12 days.

Where do we ship and w hat does it cost? Currently, we ship exclusively to the United States. Standard Shipping : 4.99$ on all orders across the USA.

Tracking your order As soon as your package is on its way, we will send you a confirmation email with a tracking number. This allows you to check on its progress and see exactly where your order is at any time.

Our carriers and split shipments We work with a variety of reliable delivery and postal services to ensure your items arrive safely. Because we want to get your items to you as fast as possible, if you order multiple products, they might occasionally arrive in separate packages. If this happens, don’t worry - each shipment will have its own tracking number so you can stay updated.

A quick note on delays While we always aim for your order to arrive within the expected timeframe, please keep in mind that external factors—like busy holiday seasons, carrier issues, or customs procedures - can sometimes cause slight delays. We appreciate your patience during these times!

Lost packages and incorrect addresses If your order seems to be lost or is significantly delayed, please reach out to us at support@nuittape.com. We will investigate the issue right away and find a solution for you.

Also, please double-check your shipping address during checkout. Since we rely on the information provided to us, we cannot be responsible for packages that go undelivered due to an incorrect or incomplete address.

Need a hand? If you have any other questions about your shipment or need help with a delivery, our team is always happy to assist. Just drop us a line at support@nuittape.com.

Refund & Return Policy - Nuittape

At Nuittape, we want you to feel completely confident and happy with your purchase. If things don't work out exactly as you hoped, please rest assured that our return process is designed to be clear, simple, and stress-free.

You have a full 30 days from the day you receive your order to decide if it’s right for you. Whether an item is defective or you just changed your mind, we are happy to accept returns as long as the product is unused, in its original condition, and still has all the original packaging and tags attached.

Starting a return is very easy. Just send us an email at support@nuittape.com with your order number, and our team will guide you through every step of the process. You won't have to worry about extra costs because return shipping is completely free. We will handle the payment with the delivery service once the package makes its way back to us.

If you’d prefer an exchange instead of a refund - maybe for a different size, color, or style - simply let us know in your email. We’ll be more than happy to help you find the perfect alternative that fits your needs.

Once we receive and inspect your returned item, we will process your refund back to your original payment method within 10 business days. Depending on your bank or payment provider, it might take a few extra days for the balance to show up in your account. If you have any questions while waiting, please reach out to us. We are happy to provide any documentation or proof of the refund so you can stay worry-free.

In the rare event that your order arrives damaged, faulty, or incorrect, please contact us immediately at support@nuittape.com with your order number and a clear photo of the issue. We will prioritize your request to arrange a quick replacement or a full refund right away.

For any other questions or just a bit of help, feel free to email us at support@nuittape.com. Our team is always here and happy to support you!